Shipping and Delivery Information
At Yash Papads, we aim to provide timely and efficient delivery of our products to ensure the best experience for our customers. Below is our Shipping and Delivery Information, including delivery times, charges, and terms.
1. Shipping Areas
- We currently deliver to all cities and towns within India. We are working towards expanding our international shipping options.
- Delivery is available to residential and business addresses within the delivery areas.
2. Delivery Time
- Domestic Orders: The typical delivery time is 3-7 business days after dispatch, depending on the delivery location. Remote areas may experience longer delivery times.
- International Orders: For international deliveries, the typical delivery time is 7-14 business days, depending on the destination country and customs clearance.
- Working Days: Our delivery service operates from Monday to Saturday. We do not deliver on Sundays or public holidays.
- Delivery Hours: Deliveries are made between 9:00 AM to 6:00 PM on working days.
3. Shipping Charges
- Shipping Charges: Shipping charges are based on the delivery location and the weight of the product. The final shipping charges will be displayed during checkout before you complete your order.
- Free Shipping: Occasionally, we may offer free shipping on orders above a certain amount. This offer will be communicated on the website or at checkout.
- Additional Charges: For certain remote or hard-to-reach areas, additional delivery charges may apply.
4. Order Processing
- Order Dispatch: We strive to process orders within 1-2 business days. However, during busy seasons or sales events, it may take an extra day or two.
- Dispatch Confirmation: Once your order is dispatched, you will receive a tracking number and a confirmation email with the estimated delivery date.
5. Delivery Address
- Correct Address: Please ensure that you provide the correct and complete shipping address, including the PIN code and contact number. We are not responsible for delays or issues caused due to incomplete or incorrect addresses.
- PO Boxes: We do not deliver to P.O. Box addresses.
6. Delivery Delays
While we strive for prompt delivery, certain factors may cause delivery delays, such as:
- Weather conditions, natural disasters, or traffic issues.
- Government regulations, customs clearances (for international shipments), or local disruptions.
- Courier delays, particularly during peak seasons (festivals, holidays, etc.).
If there are any unexpected delays in delivery, we will notify you and provide updates as soon as possible.
7. Delivery Issues
- Missed Deliveries: If you are unavailable at the time of delivery, the courier will make one or two additional attempts. If the delivery is unsuccessful, the product will be returned to us, and additional shipping charges may apply for redelivery.
- Incorrect Deliveries: In the event that the wrong product is delivered, please contact us immediately at yashpapadonline@gmail.com. We will resolve the issue by sending the correct product.
- Damaged Items: If your product arrives damaged or defective, please contact us within 24 hours of receiving the item. We will arrange for a replacement or a refund based on the circumstances.
8. Packaging
- Packaging Standards: We take great care in packaging our products to ensure they arrive in perfect condition. Fragile or perishable items like papads and snacks are packed securely to avoid any damage during transit.
- Eco-friendly Packaging: Whenever possible, we strive to use eco-friendly packaging to reduce environmental impact.
9. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery via the courier's website.
10. Force Majeure
Yash Papads is not responsible for any delay, damage, or non-delivery caused due to reasons beyond our control, such as:
- Natural calamities (earthquakes, floods, etc.)
- Political disturbances, strikes, or war
- Local transportation disruptions or customs issues for international shipments
In such cases, we will work with you to find a suitable solution.
11. Contact Us
If you have any questions about shipping, delivery, or tracking, feel free to reach out to us:
- Email: yashpapadonline@gmail.com
- Phone: +91 9016924794
We hope this information helps you understand our shipping and delivery process. We are committed to delivering your orders in a timely and safe manner and providing excellent customer service at every step. Thank you for choosing Yash Papads!